FAQ
We have prepared FAQ so you could find your answers faster. However if the question is not here, do not hesitate to contact our Customer Service team:
Customer service: Monday - Friday 9am - 5pm (US time)
Email: support@eirathelabel.com
Phone: +13322829892
How long the shipping will take?
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Estimated Delivery: Orders typically arrive within 7-8 business days, Monday to Friday after processing, depending on the destination.
- Total delivery time: 8-10 days.
How much does the shipping cost?
Shipping on all orders is free.
If my order arrived damaged what should I do?
If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
If the item does not suit me, can I return it?
Yes, you have 30 days to initiate returns and get your money back.
Can I exchange items?
We offer exchange for wrong or faulty garments only. Contact us within 30 days of delivery, and we’ll cover the return shipping costs for eligible exchanges
How long will I have to wait to get my money back?
Refunds are processed 10 days after items has been returned and inspected at the warehouse.
Are items true to their size?
Items are true to size, so choose your regular size. Choose one size bigger if you want more loose or oversized effect.
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